Shipping policy

Shipping & Delivery Policy

Overview

Axis Titanium is a B2B wholesale supplier of titanium body jewelry for professional piercing studios, body jewelry retailers, distributors, and qualified wholesale buyers.

This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through www.axistitanium.com. Please review this policy before placing your order.

Wholesale Minimum Order

Our wholesale minimum order amount is $99 USD.

Orders below the minimum order amount may not be eligible for checkout, fulfillment, or wholesale processing.

Free Shipping

We offer free shipping on eligible orders over $200 USD.

Free shipping eligibility is based on the final order value after applicable discounts, unless otherwise stated.

Free shipping may not apply to:

  • Remote-area delivery

  • Oversized or special shipments

  • Orders requiring special handling

  • Certain countries or regions

  • Orders with incorrect or incomplete shipping information

  • Reshipments caused by delivery failure, refusal, or incorrect address

If your order requires additional shipping arrangements, our team may contact you before fulfillment.

Order Processing Time

Most orders are processed within 2–5 business days after payment confirmation.

Processing time may vary depending on:

  • Order volume

  • Product availability

  • Wholesale order size

  • Custom or special-order requirements

  • Address verification

  • Payment review

  • Holiday or peak season delays

Orders are not usually processed or shipped on weekends or public holidays.

For large wholesale orders, custom orders, private-label requests, or mixed inventory orders, additional processing time may be required.

Shipping Methods

Axis Titanium may ship orders through international express carriers, postal services, logistics partners, or other shipping methods selected according to destination, order value, product availability, and delivery efficiency.

Available shipping methods may vary by country or region.

A tracking number will be provided when available after the order has been shipped.

Estimated Delivery Time

Estimated delivery times vary depending on destination country, shipping method, customs clearance, and carrier performance.

General estimated delivery time:

  • Standard international shipping: 7–15 business days

  • Express shipping: 3–7 business days

  • Remote areas: Additional delivery time may be required

These delivery estimates are not guaranteed. Actual delivery time may be affected by customs inspection, carrier delays, weather, public holidays, local delivery conditions, or other factors beyond our control.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please ensure that your shipping address includes:

  • Company name

  • Contact person

  • Street address

  • Apartment, suite, unit, or building number

  • City

  • State or province

  • ZIP or postal code

  • Country or region

  • Phone number or WhatsApp contact

  • Any special delivery instructions, if applicable

Axis Titanium is not responsible for delivery failure, delay, returned packages, or additional costs caused by incorrect, incomplete, or outdated shipping information.

If you need to update your shipping address after placing an order, contact us as soon as possible. Address changes are not guaranteed once an order has been processed or shipped.

Customs, Duties, Taxes, and Import Fees

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, clearance charges, or other local fees imposed by the destination country or region.

Unless otherwise stated, these charges are the responsibility of the buyer.

Axis Titanium is not responsible for:

  • Customs duties

  • Import taxes

  • VAT

  • Brokerage fees

  • Local delivery charges

  • Customs clearance delays

  • Import restrictions

  • Package refusal due to unpaid duties or taxes

Buyers are responsible for understanding and complying with all import rules, regulations, and product requirements in their destination country or region.

Customs Clearance

Customs clearance procedures vary by country and may cause delays.

If customs requires additional information, documents, tax ID numbers, business registration details, or import-related materials, the buyer is responsible for providing them in a timely manner.

Failure to complete customs clearance may result in delays, return to sender, package abandonment, or additional charges.

Tracking Information

Once your order has shipped, we will provide tracking information when available.

Tracking updates may take 24–72 hours to appear after shipment confirmation.

If tracking does not update immediately, this does not always mean the package has stopped moving. International shipments may experience delayed tracking updates while in transit or during customs clearance.

Split Shipments

For wholesale orders containing multiple products, large quantities, or items from different inventory batches, Axis Titanium may ship items separately.

Split shipments may be used to reduce delays, improve fulfillment speed, or manage inventory availability.

If your order is shipped in multiple packages, you may receive more than one tracking number.

Lost, Delayed, or Damaged Packages

If your package appears delayed, lost, or damaged in transit, please contact us with your order number and tracking information.

We may assist with carrier investigation where applicable.

For damaged packages, please provide:

  • Photos of the outer package

  • Photos of the shipping label

  • Photos of the inner packaging

  • Photos or videos of the damaged product

  • Order number

  • A short explanation of the issue

Claims must be submitted within 5 business days of delivery for damaged, missing, or incorrect items.

Axis Titanium will review the case and may offer a replacement, store credit, partial refund, or other solution depending on the situation.

Refused, Unclaimed, or Undeliverable Packages

If a package is refused, unclaimed, returned due to an incorrect address, or returned because the buyer failed to complete customs clearance, the buyer may be responsible for:

  • Original shipping cost

  • Return shipping cost

  • Reshipment cost

  • Customs fees

  • Brokerage fees

  • Handling fees

  • Restocking fees, if applicable

Refunds for refused, unclaimed, or undeliverable packages are reviewed case by case.

Original shipping fees and related logistics costs may be deducted from any approved refund.

Remote Area or Special Delivery Fees

Some destinations may be classified as remote areas by carriers.

If additional remote-area fees, special handling fees, or delivery surcharges apply, Axis Titanium may contact the buyer before shipment.

If the buyer does not agree to the additional shipping charge, we may cancel or adjust the order.

Wholesale and Bulk Orders

Wholesale and bulk orders may require additional processing, packing, inspection, or shipping arrangements.

For large-volume orders, we may contact you to confirm:

  • Product quantities

  • Shipping address

  • Delivery method

  • Packing requirements

  • Documentation requirements

  • Customs or import information

Bulk order delivery time may vary depending on inventory availability and logistics capacity.

Order Cancellation Before Shipping

If you need to cancel an order, please contact us as soon as possible.

Orders may only be canceled before they are processed, packed, or shipped.

Once an order has been processed or shipped, it cannot be canceled. You may refer to our Refund & Return Policy for eligible return conditions.

Product Documentation and Shipping

For qualified wholesale orders, product-related documents such as material reports, inspection documents, or certificates may be provided when available.

If your order requires specific documentation for import, resale, professional use, or compliance review, please contact us before placing your order.

Documentation availability may vary by product, batch, and order type.

Contact Us

For shipping questions, delivery issues, address updates, or wholesale logistics support, please contact us:

Axis Titanium
Email: info@axistitanium.com
Website: www.axistitanium.com

Please include your order number, company name, and tracking number when contacting us about a shipment.